Thanks for shopping at MyMedSupply.com. Here are some of our frequent questions submitted by our customers:
Q: How is free shipping calculated?
A: Free shipping is calculated based on the cart order total before tax and shipping costs, after any discounts or coupons are applied. All orders with an order subtotal of $50 or more before tax and shipping costs are granted free shipping by MyMedSupply. For more information on our shipping policies, visit our Shipping Policies page. For more information on our free shipping policy, see our Free Shipping page.
Q: How does MyMedSupply’s Low Price Guarantee Work?
A: If we determine that the competitor’s price of the product plus shipping is lower than MyMedSupply’s listed price including shipping, we will match or beat the price and offer a 10% discount on all future orders for an entire year. If the competitor is offering free shipping, we will match the price of the competitor’s product plus offer free shipping and offer a 10% discount on all future orders for an entire year. Learn more on our Low Price Guarantee Page.
Q: When will you charge my credit card?
A: When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a “Pre-Order,” we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card. If this is a problem for you, but you would still like to make a Pre-Order, then contact Customer Service and an exception may be made.
Q: Does MyMedSupply accept insurance claims as payment for your products?
A: Unfortunately at this point in time MyMedSupply.com only accepts standard payments for products, however we encourage you to submit a claim to your insurance company for reimbursement if you believe the item purchased is covered by your policy.
Q: Do you have a physical store I can visit?
A: We currently have one retail location in Philadelphia, which also serves as our HQ and base of operations. It carries a curated selection of products and accessories and we have had visitors from around the world come and visit. We are in Center City Philadelphia. Note that not all products listed on the website as in stock are available in Philadelphia!
Q: When will I get my stuff?
A: MyMedSupply currently ships from warehouses across the country. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast! You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history. In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.